Question

What does CRM stand for and how is it handled?

A) Customer Relationship Management; handled by sales teams
B) Crew Resource Management; handled by aviation professionals
C) Crisis Response Management; handled by emergency services
D) Conflict Resolution Management; handled by HR departments

Answer 1

The correct option is A. CRM stands for Customer Relationship Management and it is handled by sales teams. It involves using technology to organize, automate, and synchronize sales, marketing, customer service, and technical support.

Step-by-step explanation:

CRM stands for Customer Relationship Management and it is a strategy for managing a company's interactions with customers and potential customers. It involves using technology to organize, automate, and synchronize sales, marketing, customer service, and technical support.

CRM is handled by sales teams who are responsible for building strong customer relationships, managing customer data, and using CRM software to track and analyze customer interactions. Sales teams use CRM to streamline their sales processes, improve customer service, and increase customer satisfaction.