Final answer:
The percentage of market share and rate of on-time deliveries are indicators of the customer perspective (option C). They reflect a company's success and reliability in fulfilling customer expectations according to the Balanced Scorecard framework.
Step-by-step explanation:
The question asks about the perspective that the percentage of market share and rate of on-time deliveries are indicators of. These metrics pertain to the customer perspective according to the Balanced Scorecard framework, which is used for strategic management and performance measurement. This framework views an organization from four perspectives: financial, customer, internal business processes, and learning and growth.
The customer perspective focuses on customer satisfaction and market share goals. The percentage of market share indicates how much of a market is dominated by a company's product or service, which reflects the company's success in the eyes of the customers. On-time delivery is a measure of service quality and reliability, which are direct attributes of customer satisfaction. Hence, both metrics are critical indicators of customer perspective performance.