Final answer:
A supplier is responsible for timely delivery and providing detailed product specifications, while an internal customer should ensure timely payment and give feedback on the products or services received. Conflicts can arise if either party does not fulfill their responsibilities, leading to potential issues like rushed jobs or missed deadlines.
Step-by-step explanation:
Responsibilities of a Supplier and an Internal Customer
Understanding the responsibilities on both sides of the supplier and internal customer relationship is important for organizational success. Two key responsibilities of a supplier include: a) Timely delivery of goods or services to meet the needs and expectations of the internal customer, and b) Providing accurate and detailed specifications and requirements for the goods or services supplied, ensuring that they meet the agreed standards and quality.
On the other hand, an internal customer typically has responsibilities such as: c) Timely payment for services or products received to maintain a good working relationship and trust between the parties, and d) Providing feedback on services or products which is crucial for continuous improvement and addressing any issues in the quality of goods or services received.
Conflicts may arise when, for example, an internal customer requires urgent delivery of goods, potentially compromising the quality or when specific feedback from the internal customer is not communicated effectively, leading to misunderstandings and disruptions. In a scenario where an internal customer presses for quicker delivery times, this could put the supplier under pressure, possibly resulting in a rush job or skipping steps in the quality control process. Conversely, if a supplier does not deliver on time, the internal customer may face delays in their own work, potentially leading to missed deadlines or unfulfilled commitments to their external customers.