Question

A barrier has arisen when two internal teams interpret

information in a different way about a change in procedure.

Explain four factors to take into account when establishing priorities to resolve the issue.

a. Identify the root cause
b. Assess the impact on service delivery
c. Involve key stakeholders
d. Implement effective communication strategies

Answer 1

To resolve a barrier caused by different interpretations of a procedure change, it's crucial to identify the root cause, assess the impact on service delivery, involve key stakeholders for insight and mutual understanding, and implement effective communication strategies to avoid misunderstandings, using clear, jargon-free language and secure platforms.

Step-by-step explanation:

When two internal teams have different interpretations about a change in procedure, resulting in a barrier, it's important to establish priorities to resolve the issue effectively. Here are four factors to consider:

1. Identify the root cause: Doing a root cause analysis is essential to understand the underlying reasons for the differing interpretations. This involves gathering information from customers and other stakeholders, and finding expert information to get to the heart of the problem.
2. Assess the impact on service delivery: It's crucial to evaluate how the barrier affects the team's ability to deliver services effectively. This assessment will inform the urgency and manner of the resolution process.
3. Involve key stakeholders: Engaging those involved in the conflict is important. Exploring the competing values and seeking mutual understanding can foster agreement over how to proceed.
4. Implement effective communication strategies: Clear and jargon-free communication, especially if teams are distributed, is key. Utilizing secure platforms for information sharing and setting expectations for communications are important steps to avoid further misunderstandings.

These steps will help in resolving the conflict, improving team morale, and reducing the risk of productivity loss.

Answer 2

Resolving internal conflicts over procedure change involves identifying the root cause, assessing the impact on service delivery, involving key stakeholders, and implementing effective communication strategies. This process should gather comprehensive information, evaluate operational effects, encourage stakeholder engagement, and establish clear communication plans.

Step-by-step explanation:

Factors to Consider for Resolving Procedure Change Conflicts

When two internal teams have conflicting interpretations of a change in procedure, it's essential to take several steps to resolve the issue effectively. Here are four critical factors to consider:

1. Identify the root cause: Conducting a root cause analysis is pivotal to understand the underlying reasons for the differences in interpretation. This process involves gathering information from all parties, finding expert information, and thoroughly examining the issue to identify the real problem.
   
2. Assess the impact on service delivery: It is crucial to evaluate how the conflict is affecting the current service delivery. This assessment will help prioritize the problem-solving efforts based on the severity of the impact on operations and customers.
   
3. Involve key stakeholders: By involving key stakeholders and exploring the competing values that underlie actions, a mutual understanding can be fostered. This involvement also ensures that the resolution meets the needs and addresses the concerns of all parties.
   
4. Implement effective communication strategies: Establishing a clear, jargon-free communication plan using various secure platforms can help in bridging the gap between the teams. It is important to also set expectations for modes and frequency of communications to enhance collaboration and understanding.

By applying these strategies, teams can transition from potential conflict to a constructive resolution that benefits all parties involved.