Final answer:
Stakeholders that need to be informed about major service delivery changes include internal team members, external stakeholders, customers, suppliers, and other reliant entities.
Step-by-step explanation:
When a major change is announced by a service partner that will affect a step in the service delivery, there are several stakeholders who would need to be informed about the potential impacts.
These include internal team members, such as management and staff who are directly involved with the service delivery, external stakeholders like customers, suppliers, and service partners, as well as any other entities that rely on the service, for example, community stakeholders, researchers, and possibly survivors in specific contexts.
It is important to inform these parties because ensuring buy-in is crucial for the smooth operation and success of the service. Being transparent and eliciting feedback can help in understanding the needs and expectations of all parties involved.
It can also facilitate adjustments to the project plan in response to the change and preserve the quality of service. This can involve discussing changes in supply or demand, such as how the digitalization of communication affects demand for traditional postal services.
By informing all relevant stakeholders and seeking their input, an organization can ensure that changes are implemented effectively and that any negative impacts are minimized.