Question

To achieve quality customer service, the phlebotomist must meet what customer needs?

Option 1: Speed
Option 2: Accuracy
Option 3: Comfort
Option 4: All of the above

Answer 1

To achieve quality customer service, the phlebotomist must meet the customer needs of speed, accuracy, and comfort.

Step-by-step explanation:

To achieve quality customer service, the phlebotomist must meet the customer needs of speed, accuracy, and comfort. Speed is important because patients want the blood drawing process to be quick and efficient. Accuracy is crucial to ensure that the correct blood samples are collected and labeled properly to prevent any mix-ups or errors. Comfort is essential to make patients feel at ease during the procedure and minimize any discomfort.