Final answer:
When encountering an elderly customer with limited mobility, offer assistance, provide accessible options, and be patient and understanding.
Step-by-step explanation:
When encountering an elderly customer with limited mobility, there are several steps you can take to assist them:
- Offer assistance: Ask if they need any help with carrying their items or pushing their cart. Respect their answer if they decline, as they may prefer to maintain their independence.
- Provide accessible options: Ensure that the store layout is wheelchair accessible, with wide aisles and ramps. Offer seating areas for customers to rest if needed.
- Be patient and understanding: Understand that it may take the elderly customer more time to move around and make selections. Be patient and provide any necessary support or accommodations.