Final answer:
Patient empowerment is the concept that patients have the right to be actively involved in their healthcare decisions.
Step-by-step explanation:
The patients or customers need to feel that other options are available is an example of patient empowerment. Patient empowerment refers to the principle that patients have the right to be actively involved in their healthcare decisions, including having access to information and resources to make informed choices.
When patients feel that they have multiple options for their healthcare, it empowers them to take charge of their own well-being and make decisions that align with their preferences and values.