Question

During the admission process, a patient explains manifestations of a chief complaint to a medical assistant. Which actions should the medical assistant take?

Option A: Politely interrupt the patient and redirect to relevant information.
Option B: Listen actively, ask clarifying questions, and document the patient's information.
Option C: Disregard the patient's input and proceed with routine admission questions.
Option D: Express skepticism about the patient's self-reported symptoms.

Answer 1

During the admission process, a medical assistant should listen actively, ask clarifying questions, and document the patient's information.

Step-by-step explanation:

During the admission process, a medical assistant should listen actively, ask clarifying questions, and document the patient's information when a patient explains manifestations of a chief complaint. It is important for the medical assistant to give the patient an opportunity to express their concerns and provide accurate information for the patient's medical record. Interrupting the patient or disregarding their input would not be helpful in building trust and addressing their needs.