Final answer:
MAs should use age-appropriate communication techniques, establish rapport and trust, and use play therapy and distraction techniques to engage pediatric patients.
Step-by-step explanation:
When communicating with pediatric patients, medical assistants (MAs) should use age-appropriate language and communication techniques. They should establish rapport and trust with the child and their parents, ensuring a comfortable and safe environment. MAs can use play therapy, distraction techniques, and visual aids to engage the child and facilitate communication. It's important for MAs to be patient, empathetic, and respectful, allowing the child to express their feelings and concerns.
Example: If a pediatric patient is anxious about receiving a shot, the MA can use distraction techniques such as blowing bubbles or telling a story to redirect their attention and help them relax.