Question

When communicating on the telephone with a patient, which of the following actions by a medical assistant demonstrates the uses of appropriate technique for outgoing calls?

Answer 1

When communicating on the telephone with a patient, a medical assistant demonstrates appropriate technique by introducing themselves, speaking clearly, using respectful language, listening actively, providing clear instructions, and summarizing the conversation.

Step-by-step explanation:

When communicating on the telephone with a patient, using appropriate technique for outgoing calls involves several actions by a medical assistant:

1. Introduce oneself and state the purpose of the call
2. Speak clearly and enunciate words
3. Use respectful and professional language
4. Listen actively to the patient's concerns and ask clarifying questions if necessary
5. Provide clear instructions and information
6. Summarize the conversation and ask if there are any further questions or concerns

By following these actions, the medical assistant demonstrates effective communication and ensures that the patient's needs are addressed.