Question

When greeting patients a pharmacy technician should:

a. Tease them about the time they forgot to pick up their prescription.
b. Ask personal questions.
c. Make eye contact.
d. Avoid using their names.

Answer 1

A pharmacy technician should make eye contact and be respectful and friendly when greeting patients. Using patients' names is also recommended.

Step-by-step explanation:

When greeting patients, a pharmacy technician should make eye contact and be confident, friendly, and respectful. It is important to create a welcoming environment for patients by using their names if known. A pharmacy technician should refrain from teasing patients or asking personal questions, as it can be unprofessional and make patients uncomfortable.