Final answer:
The service flow before landing in airline travel includes checking bags, security screening, and boarding the plane.
Step-by-step explanation:
The term service flow before landing refers to the processes a traveler goes through before actually arriving at their destination on a flight. This can include various steps such as checking baggage, obtaining a boarding pass, and passing through security screening. Once at the gate, passengers wait in line to board the plane, which can be a slow procedure due to the limited number of ticket agents, security screeners, and the narrow aisle of the aircraft.
The airline travel process is much like a rate-determining step in a chemical reaction; just as there can be only one reaction step that determines the rate of the overall process, there can be one step in the service flow that slows down the entire process of boarding a flight.
For example, if there are only a few security scanners available and a high volume of passengers, the security process could be the rate-determining step for airport service flow. Similarly, if ticket agents are overloaded with travelers, the wait for checking baggage and getting a boarding pass could be the lengthiest step.
These steps can be time-consuming due to the limited number of agents and equipment available. The slowest step can be likened to a rate-determining step in a chemical process, as it slows down the overall flow of services.