Final answer:
A customer is someone who purchases goods or services, and customer service is the support provided to them. Exceptional customer service is vital for business success and can result in positive feedback and opportunities. Failing in customer service can occur in several ways, such as not listening to customers or being unresponsive.
Step-by-step explanation:
A customer is any person or organization that buys goods or services from a store or business. Customer service is the assistance and advice provided by a company to those people who buy or use its products or services. It is crucial because it can significantly impact how customers perceive a business and whether they will remain loyal or recommend the business to others.
Here are 5 ways one can fail at customer service: Not listening to the customer’s needs or concerns, Being unresponsive or slow to follow up on customer inquiries, Having a negative attitude or being unprofessional, Providing incorrect or insufficient information.
Lacking in after-sales support or failing to resolve issues promptly, Thinking of your manager as an internal customer and providing exceptional service can lead to positive feedback, opportunities, and increased job satisfaction.