Question

When a family member asks the technician to check the status of a prescription for a friend, technicians should:

a) Provide the information readily
b) Decline due to privacy concerns
c) Request written authorization
d) Share basic details without specifics

Answer 1

Technicians should decline due to privacy concerns and request written authorization from the patient before disclosing any information to family members or friends.

Step-by-step explanation:

When a family member asks the technician to check the status of a prescription for a friend, technicians should:

1. Decline due to privacy concerns: Technicians should prioritize patient privacy and not disclose any information to family members or friends without the patient's written authorization.
2. Request written authorization: Technicians should ask for written authorization from the patient to release any information to family members or friends.
3. Share basic details without specifics: Technicians should avoid sharing any information without proper authorization, even if they are asked by a family member.