Final answer:
When a family member wants to pick up a narcotic refill for a patient, the technician should consult with the pharmacist.
Step-by-step explanation:
When a family member wants to pick up a narcotic refill for a patient, the technician should consult with the pharmacist. This is because narcotic medications are controlled substances and require careful handling to ensure their safe and appropriate use. The pharmacist will have the necessary knowledge and expertise to verify the validity of the refill request, confirm the patient's identity, and ensure that all legal and safety requirements are met.