Final answer:
The NCTA's Recommended Standards focus on Accessibility, Accountability, and Professionalism (option c) , which contribute to positive customer interactions and high-quality service.
Step-by-step explanation:
The NCTA's Recommended Standards provide industry standards in the following three customer service areas: Accessibility, Accountability, and Professionalism. These standards are designed to ensure that customers receive the best possible service. Accessibility ensures that customers can easily interact with the service provider. Accountability requires service providers to take responsibility for their service level and address any issues promptly.
Lastly, Professionalism demands that interactions are conducted with respect and courtesy, and that the service provided is of a high caliber, reflecting well on the industry as a whole. These principles are critical for establishing strong communication skills and the ability to initiate, establish, and maintain positive relationships with both internal and external customers. They also emphasize the importance of clean, accurate, and precise work, as well as thorough documentation.