Question

Why is it necessary for medical assistants to provide a high level of customer service to those who visit the physician's office?

a) To increase revenue
b) To boost employee morale
c) To enhance patient satisfaction and loyalty
d) To meet government regulations

Answer 1

Medical assistants provide a high level of customer service to enhance patient satisfaction and loyalty.

Step-by-step explanation:

Medical assistants provide a high level of customer service to those who visit the physician's office primarily to enhance patient satisfaction and loyalty. When patients receive good customer service, they are more likely to trust and feel comfortable with the healthcare provider. This leads to better patient outcomes and increased patient loyalty to the physician's office.