Final answer:
The statement is false; pharmacy technicians can provide certain medication-related information under the supervision of a pharmacist, including dosage and usage instructions.
Step-by-step explanation:
The statement that a pharmacy technician may never provide medication-related information when providing refills, even when directed to do so by a pharmacist, is false. Pharmacy technicians, while not having the authority to give clinical advice, can provide certain medication-related information under the supervision of a pharmacist. The scope of what a technician can communicate is usually defined by respective law and regulations and can vary by jurisdiction, but it typically includes information about dosage, directions for use, and side effects.