Question

Why should the technician maintain eye contact when helping a customer?

a) It is associated with honesty, sincerity, and respect.
b) It helps hard-of-hearing patients to lip-read.
c) It makes a personal connection with the customer.
d) all the above

Answer 1

Maintaining eye contact with a customer is important because it is associated with honesty, helps hard-of-hearing customers, and establishes a personal connection.

Step-by-step explanation:

Maintaining eye contact when helping a customer is important for several reasons. Firstly, it is associated with honesty, sincerity, and respect, which helps to build trust and rapport with the customer. Secondly, maintaining eye contact can benefit hard-of-hearing customers as they can lip-read to better understand the technician. Lastly, eye contact helps to establish a personal connection with the customer, making them feel valued and supported.