Final answer:
When a crisis occurs, organizations and their public typically encounter conflict. Conflicts can be positive and offer opportunities for learning and growth.
Step-by-step explanation:
When a crisis occurs, typically organizations and their public encounter Conflict. Conflicts can arise due to differences in beliefs, values, opinions, and actions. However, conflicts are not always negative and can provide an opportunity for teams to learn, grow, and innovate. It is important for individuals involved in the conflict to handle the situation effectively.