Final answer:
Root cause analysis is the process of following a problem from its initial identification through its resolution by identifying and addressing the underlying cause, rather than just the symptoms.
Step-by-step explanation:
Following a problem or issue from its initial identification through its resolution is known as Root Cause Analysis. Root cause analysis is an important problem-solving technique that involves identifying the underlying cause of a problem or issue, rather than just addressing the symptoms. By analyzing and addressing the root cause, organizations can effectively resolve issues and prevent them from recurring in the future.
Root cause analysis typically involves gathering information from customers and stakeholders, finding expert information from various sources, and conducting an analysis to identify the real problem. This process helps to ensure a comprehensive understanding of the issue at hand and allows for the development of appropriate solutions.
For example, let's say a company is experiencing a high number of customer complaints about a specific product. Rather than simply addressing each individual complaint, a root cause analysis would be conducted to determine the underlying reason for the issues. This may involve analyzing manufacturing processes, product design, or customer feedback to identify the root cause of the problem and implement effective solutions.