Question

To assess a customer's level of understanding and knowledge for using a digital set-top box(STB) and universal remote, what should you do?

A ) Have the customer state important facts they've memorized about the correct usage of the remote control.

B ) Provide the customer with guided practive in filling in wiring diagrams and cabling tables for their records.

C ) Give the customer a web page on your company's site that explains digital STB's or remotes, and ask them to navigate to that site.

D ) Ask the customer to use the equipment, asking questions to verify their understanding of how to use the remote control and the menus.

Answer 1

The correct option is (D).To assess a customer's level of understanding for using a digital set-top box and universal remote, asking the customer to use the equipment and verifying their understanding through questions is the best approach.

Step-by-step explanation:

To assess a customer's level of understanding and knowledge for using a digital set-top box (STB) and universal remote, the best approach would be option D. Ask the customer to use the equipment and ask questions to verify their understanding of how to use the remote control and the menus.

This approach allows the customer to demonstrate their practical knowledge and understanding of the equipment. By observing their use of the remote control and asking relevant questions, you can gauge their level of comprehension and address any misconceptions or gaps in their understanding.

For example, you can ask the customer to navigate through the menus to perform specific tasks, such as changing channels, adjusting volume, or accessing different features. Based on their responses and actions, you can assess their familiarity with the equipment and their ability to use it effectively.