Question

When answering a telephone for a healthcare practice, which of the following practices helps create a positive impression on the caller?

A) Speak in monotone
B) Smile
C) Use medical jargon
D) All of the above

Answer 1

To create a positive impression on a caller when answering a phone for a healthcare practice, the most effective practice is to smile, as it makes your voice sound friendly and welcoming.

Step-by-step explanation:

When answering a telephone for a healthcare practice, creating a positive impression on the caller is crucial. Of the listed practices, the one that helps create this positive impression is B) Smile. Even though the caller cannot see you, smiling can change the tone of your voice, making it sound friendly and welcoming. Speaking in a monotone voice would usually not be engaging or welcoming, and using medical jargon could confuse or intimidate the caller who may not be familiar with such terms. Therefore, maintaining a friendly demeanor, which can be aided by smiling when you answer the phone, is the best practice.