Final answer:
The purpose of last-mile service is to efficiently transport goods to the final destination, directly affecting customer satisfaction.
Step-by-step explanation:
The purpose of last-mile service or delivery service is to transport goods from a transportation hub to the final delivery destination. This final stretch is crucial because it brings products directly to the end customer and can significantly affect customer satisfaction.
Historically, we've seen the concept of utility services evolve with technology. For instance, with the advent of modern telecommunications that moved from wires to microwave and satellite transmission, companies like AT&T faced changes in their service monopolies, allowing multiple firms to access the same transmission mechanisms.
Similarly, in package delivery, advancements in technology and reductions in operational costs, such as decreases in gasoline prices, enable messenger companies to expand their delivery areas and increase their supply, thereby offering a more efficient last-mile service.
Changes in technology and operational costs, like gasoline prices, can enhance the efficiency and reach of such delivery services.