Question

Which action is most likely to increase the effectiveness of communication when a patient is having difficulty hearing and understanding the health care professional's spoken instructions?

Option 1: Speak louder and more slowly.
Option 2: Use complex medical terminology.
Option 3: Provide written instructions and use visual aids.
Option 4: Avoid eye contact to reduce distractions.

Answer 1

The most effective action to increase the effectiveness of communication with a patient who has difficulty hearing and understanding spoken instructions is to provide written instructions and use visual aids.

Step-by-step explanation:

The most effective action to increase the effectiveness of communication when a patient is having difficulty hearing and understanding the healthcare professional's spoken instructions is to provide written instructions and use visual aids. This allows the patient to refer to the written instructions and rely on visual cues to understand the information being communicated.

Speaking louder and more slowly (Option 1) may not be effective if the patient has difficulty hearing even at higher volumes. Using complex medical terminology (Option 2) can further confuse the patient and make it harder for them to understand. Avoiding eye contact (Option 4) can hinder communication and make the patient feel ignored.