Final answer:
A dental assistant can show active listening by acknowledging and addressing the patient's concerns about the cost of treatment, maintaining engagement through verbal and non-verbal cues, and involving the patient in the decision-making process.
Step-by-step explanation:
The dental assistant can show active listening by demonstrating empathy and understanding towards the patient's concerns about the cost of treatment. They can acknowledge the patient's worries and assure them that their concerns are being heard and taken seriously. For example, the dental assistant can say, 'I understand that you're worried about the cost of the treatment. We can explore different options and discuss possible financial assistance programs that may help you cover the expenses.'
Active listening also involves providing verbal and non-verbal cues of engagement, such as maintaining eye contact, nodding, and summarizing the patient's concerns to ensure accurate understanding. The dental assistant should avoid interrupting the patient and patiently allow them to express their concerns fully. This shows that the dental assistant is actively listening and genuinely interested in addressing the patient's worries.
Furthermore, the dental assistant can actively involve the patient in the decision-making process by explaining the cost breakdown of the treatment, discussing alternative treatment options, and considering the patient's financial limitations. By actively including the patient in the discussion and exploring possible solutions together, the dental assistant can provide a supportive and empathetic environment.