Final answer:
A medical assistant should respond to a patient reporting their medication is not working by documenting their experience and scheduling a follow-up visit to reassess and potentially conduct additional tests or alter treatments.
Step-by-step explanation:
When a patient reports that their medication is not working, a medical assistant should respond professionally and supportively, recognizing this as a potential clinical issue. The patient's experience should be documented, and the assistant should advise the patient to schedule an appointment with the doctor for a follow-up visit to reassess the situation. It's important to consider that the lack of recovery might signal the need for additional tests or alternative treatments. An appropriate response might include, "I understand you're not feeling better, and I want to make sure we address this properly. Let's schedule a follow-up appointment with your doctor to discuss your ongoing symptoms and determine the next steps.