Final answer:
Correct option is C) .Providing excellent customer service and a positive experience is key to ensuring a first-time client's return. Other options like offering unsolicited services or ignoring client preferences can result in a negative experience.
Step-by-step explanation:
The step that could determine whether a first-time client returns to you Providing excellent customer service and a positive experience. This aspect of service is crucial to not only satisfy a client on their first visit but also to encourage them to return in the future. Offering additional services without consultation or recommending expensive products without explaining their benefits can overwhelm or put off a new client. Furthermore, ignoring client preferences and opinions can lead to a negative experience, likely deterring a client from returning. Hence, a focus on client satisfaction through excellent customer service is essential.