Question

A patient calls into the office to report that her medicine is not working. Which of the following responses should the medical assistant make?

A. "I'm sorry to hear that. Could you describe how you're feeling or any specific concerns?"
B. "I'll pass this information along to the doctor. Is there anything specific that seems different or not as effective?
C. "Have you missed any doses lately? Sometimes that can affect how the medicine works."
D. "Let me schedule an appointment for you to discuss this with the doctor."

Answer 1

The medical assistant should select response A: "I'm sorry to hear that. Could you describe how you're feeling or any specific concerns?" This response acknowledges the patient's concerns and prompts the patient to provide more information about her symptoms and concerns. By gathering more information, the medical assistant can better understand the situation and provide appropriate guidance.

Step-by-step explanation:

The medical assistant should select response A: "I'm sorry to hear that. Could you describe how you're feeling or any specific concerns?" This response acknowledges the patient's concerns and prompts the patient to provide more information about her symptoms and concerns. By gathering more information, the medical assistant can better understand the situation and provide appropriate guidance. Options B, C, and D are also important to consider but are not the most immediate and appropriate response in this situation.