Question

A MA is checking in a patient who does not speak the same language as the MA. Which of the following actions should the MA take?

1) ask a bilingual staff member to assist with communication
2) address the patient by her first name
3) use medical terminology when speaking to the patient
4) avoid using body gestures when communicating

Answer 1

When communicating with a patient who doesn't speak the same language, a MA should ask a bilingual staff member for assistance, use simple language instead of medical terminology, and use body gestures when necessary.

Step-by-step explanation:

When a MA is checking in a patient who does not speak the same language, it is important to find a way to communicate effectively. One of the best actions a MA can take is to ask a bilingual staff member to assist with communication. This will ensure that the patient's needs can be understood and addressed accurately. Using medical terminology when speaking to the patient may not be helpful as they may not understand those terms.

Instead, it is best to use simple and clear language. Additionally, body gestures can be a useful tool for communication, especially when there is a language barrier. Using gestures to indicate basic needs or instructions can help in the communication process.