Question

When communicating the telephone with a patient, which of the following actions by a medical assistant demonstrates the use of appropriate technique for outgoing calls?

A. Placing the patient on hold when accessing information
B. Speaking with an unchanging pitch
C. Holding the receiver a minimum 5 cm (2 in) from the mouth
D. Allowing the patient to be the one to end the call

Answer 1

The use of appropriate techniques for outgoing calls when communicating with a patient over the telephone

Step-by-step explanation:

When communicating over the telephone with a patient, a medical assistant demonstrates the use of appropriate technique for outgoing calls by:

1. Placing the patient on hold when accessing information.
2. Speaking with an unchanging pitch.
3. Holding the receiver a minimum 5 cm (2 in) from the mouth.
4. Allowing the patient to be the one to end the call.

Of these options, the correct answer is A. Placing the patient on hold when accessing information. This shows respect for the patient's time and ensures that accurate information is provided.