Question

Eye contact may be avoided as long as the pharmacy tech is listening to the customer.

True or False

Answer 1

Eye contact is crucial in showing active listening and building rapport with the customer.

Step-by-step explanation:

False. Eye contact is an important nonverbal cue that indicates engagement and attentiveness in a conversation. Avoiding eye contact generally suggests a lack of confidence or unfriendliness. Maintaining eye contact while listening to a customer is crucial as it shows active listening and helps build rapport.