Final answer:
Factors such as work overload, lack of communication, and ambiguity in roles can lead to conflict in pharmacy settings. Pharmacist managers should manage conflict through open communication and problem-solving techniques, avoiding blame and not ignoring the issue. Respectful engagement and in-house dispute resolution can aid in maintaining a collaborative environment.
Step-by-step explanation:
Factors that may prompt conflict within a pharmacy setting include employee and patient unwillingness to resolve conflict and poor collaboration. While effective communication and efficient workflow can prevent conflict, these become factors for conflict when they are lacking. Conflicts may also arise due to differences in opinions, work overload, ambiguity in defining managerial roles, and difficult work relationships.
To manage group conflict, pharmacist managers should encourage open communication and collaboration. They should avoid ignoring conflicts or assigning blame to individuals involved, as these are not effective conflict management strategies. Instead, implementing in-house dispute resolution processes, promoting transparent communication, and focusing on problem-solving without blaming can be beneficial.
Strategies to approach resolving conflict might include choosing words carefully, staying calm, listening to others, asking open-ended questions, and positively engaging with your manager or HR department if needed. It is crucial to focus on bridge-building conversations, maintaining respect, and fostering a collaborative working environment.