Final answer:
To determine whether the medical assistant was using active listening, one would need to assess if they were fully attentive to the patient's request, understood it, responded appropriately, and then followed through with the action of calling in the prescription.
Step-by-step explanation:
The question, "Was the medical assistant using active listening when the patient requested his prescription be called in?" is difficult to answer with a simple true or false without more context. Active listening is a communication technique used in counseling, training, and conflict resolution, which requires the listener to fully concentrate, understand, respond, and then remember what is being said. In a medical context, this would involve the medical assistant paying full attention to the patient, showing that they understand the request by responding appropriately, such as repeating the request or asking a clarifying question, and then following through with the action of calling in the prescription.