Question

If you see a negative review of your hospital on social media:

a) Address and Resolve Privately
b) Ignore and Delete
c) Respond Professionally and Address Concerns
d) Block and Report

Answer 1

The best course of action is to respond professionally and address concerns.

Step-by-step explanation:

If you see a negative review of your hospital on social media, the best course of action is to respond professionally and address concerns. Ignoring or deleting the review can make the situation worse, as it may make the person who posted it feel ignored or excluded. Instead, take the opportunity to show that you value feedback and are willing to address any issues. Responding professionally can help protect your hospital's reputation and demonstrate your commitment to quality care.