Question

A medical assistant is engaging in conversation with a patient who is recently terminated from the practice. The patient has come to the office and is demanding. Which of the following actions should the medical assistant take?

a. Ignore the patient, as they are no longer a part of the practice
b. Provide the necessary assistance and explain the termination diplomatically
c. Call security to escort the patient out
d. Offer additional services to convince the patient to stay

Answer 1

When dealing with a terminated patient who is demanding, the medical assistant should provide necessary assistance, explain the termination diplomatically, and call security if necessary.

Step-by-step explanation:

When dealing with a demanding patient who has been terminated from the practice, the medical assistant should take the following actions:

1. Provide the necessary assistance: The medical assistant should still offer the patient the basic help they require, regardless of their termination status. It is important to remain professional and assist the patient's immediate needs.
2. Explain the termination diplomatically: While the medical assistant should respect patient confidentiality, they can provide a diplomatic explanation for the termination. This can help address any concerns the patient may have and minimize potential conflict.
3. Call security if necessary: If the patient becomes threatening or violent, the medical assistant should prioritize the safety of themselves and other staff members. In such cases, it may be necessary to call security to handle the situation.