Final answer:
The dimensions of SERVQUAL include Reliability, Responsiveness, Assurance, Empathy, and Tangibles, which collectively measure the quality of a company's service.
Step-by-step explanation:
The dimensions of SERVQUAL include Reliability, Responsiveness, Assurance, Empathy, and Tangibles. These dimensions are used to evaluate the quality of service provided by a company and are crucial for maintaining customer satisfaction and loyalty. Reliability reflects the ability of a company to perform the promised service dependably and accurately. Responsiveness is about the willingness to help customers and provide prompt service. Assurance relates to the knowledge and courtesy of employees and their ability to convey trust and confidence. Empathy involves providing caring and individualized attention to customers. Lastly, Tangibles relate to the physical facilities, equipment, and appearance of personnel.