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Concerning angry patients/entitled customers, which is NOT listed as a potential issue?

a. Patients who cannot pay for their medicine
b. Complaints about drug prices
c. Illegal/Expired prescriptions
d. Dispensing errors

User Yeti
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1 Answer

3 votes

Final answer:

Dispensing errors are not typically related to the behavior of angry or entitled customers; they are internal pharmacy mistakes. High drug prices and issues with illegal/expired prescriptions can lead to customer dissatisfaction and confrontations in the pharmacy setting.

Step-by-step explanation:

Concerning issues encountered with angry patients or entitled customers in a pharmacy setting, dispensing errors are not typically associated with a patient or customer's attitude or entitlement. These errors are usually internal mistakes made by the pharmacy staff.

Patients who cannot pay for their medicine, complaints about drug prices, and illegal/expired prescriptions are issues commonly linked to customer dissatisfaction. For example, high costs and heavy overhead can make prescription drugs expensive, causing patients to be upset. Issues with illegal or expired prescriptions can lead to confrontations if a pharmacist refuses to fill them, as required by law.

User Chrysa
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