Question

What are the essential components of a case record in the Orlando release?

a. Case ID, Customer Address, and Resolution Time
b. Case type, Description, and Assigned Group
c. Case state, Requester's Phone Number, and Completion Status
d. Case category, Invoice Amount, and Resolution Notes

Answer 1

In the ServiceNow Orlando release, the essential components of a case record would usually include Case ID, Description, and Assigned Group, which enable the tracking and resolution of cases.

Step-by-step explanation:

The essential components of a case record in the ServiceNow Orlando release, which is likely what the question is referring to, would typically include elements that allow for the effective tracking and resolution of a case. Typically, a case record would include a Case ID, which uniquely identifies the case, a detailed Description of the issue or request, and the Assigned Group or individual responsible for handling the case. Other potentially important data might encompass case status indicators like state or completion status, information about the individual or entity making the request such as contact information, and any resolution or work notes that document the actions taken to resolve the case. The correct option, with respect to these considerations, appears to be option b: Case type, Description, and Assigned Group.