Question

At the local post office, extensive rules govern the tasks and behavior of employees. Postmasters rely on the rules and standard operating procedures to do much of the controlling of employees. The span of control for a postmaster can be __________ than that of a manager for a restaurant with few rules and procedures.

a. less
b. less important
c. broader
d. narrower

Answer 1

The postmaster at a heavily regulated post office can have a broader span of control than a manager at a less structured restaurant because standard rules and procedures reduce the need for direct supervision.

Step-by-step explanation:

In organizations with extensive rules and standard operating procedures, such as a post office, the role of individual employees is clearly defined by these guidelines. These regulations enable a postmaster to have a broader span of control compared to a manager in a less structured environment, like a restaurant with few set rules and procedures. The reason for this is that the rigid structure of a bureaucracy allows for easier control of employees' tasks and behavior, reducing the need for direct supervision by postmasters and therefore enabling them to manage more employees effectively.