Question

Emotional labor is the real work of deploying one's personal emotions in the service of an organization.

a) True
b) False

Answer 1

Emotional labor is not the real work of deploying one's personal emotions in the service of an organization.

Step-by-step explanation:

False. Emotional labor is not the real work of deploying one's personal emotions in the service of an organization. Instead, emotional labor refers to the effort and energy put into managing and displaying emotions as part of one's job. It involves controlling and regulating one's emotions to meet the expectations and requirements of the job role. In other words, emotional labor is more about the act of managing emotions in a professional context.