Final answer:
Loree fits the description of a first-line manager (option C) , who is responsible for overseeing entry-level employees and handling immediate operational concerns within a company's procedures and objectives.
Step-by-step explanation:
Loree is in charge of managing the service desk and making routine decisions related to customer refunds and merchandise returns. In addition, Loree supervises the daily operations of cashiers and front desk employees. These tasks align with the roles typically associated with a first-line manager.
First-line managers are responsible for overseeing the performance of entry-level employees, handling immediate operational concerns, and ensuring that the staff follow the company's procedures and objectives.
It's important to distinguish this role from other management roles:
- A middle manager deals with implementing the strategies and directions set by the top management and often oversees several first-line managers.
- A team leader often leads a team of employees on specific projects or tasks but may not have the same level of responsibility over daily operations.
- A top manager is involved in the overall direction of the organization and strategic decision-making.
- A board member is part of the group that makes the broadest and most long-term decisions guiding the organization's path.
Therefore, based on the description of Loree's role, the answer is C) first-line manager.