Question

Managers should engage in ____, which is displaying compassion, concern, and a helpful attitude toward others without becoming so wrapped up in other's emotions that it clouds their judgment.

a) Professional intimacy
b) Emotional contagion
c) Management
d) Of these

Answer 1

Managers should employ emotional contagion to foster a workplace where compassion and concern are balanced with professional judgment to create a positive environment.

Step-by-step explanation:

Managers should engage in emotional contagion, which involves being compassionate and displaying concern and a helpful attitude toward others, while also maintaining a level of detachment to prevent becoming so involved in others' emotions that it impairs their decision-making abilities. This concept is distinct from professional intimacy, which implies closer personal connections, and general management, which encompasses a broader array of responsibilities. Emotional contagion in leadership encourages a positive work environment without compromising a manager's professional judgment.