Final answer:
Parents might struggle to remember information about their child's surgery due to increased anxiety levels. Healthcare professionals should provide support and repeatedly clarify information in a calm manner to aid understanding. Option c is correct.
Step-by-step explanation:
When parents of a child undergoing surgery appear confused and do not seem to remember what they are being told, this may be because of the increased level of parents' anxiety. Anxiety can significantly impact a person's ability to process and recall information.
As healthcare professionals, it is important to recognize the emotional state of the parents and take steps to provide a calm and supportive environment. This includes clearly and patiently reiterating information, using simple language, and verifying comprehension.
Moreover, respecting the family's need for confidentiality, especially when dealing with sensitive topics involving minors, and using a supportive tone can help alleviate some of the stress and contribute to better understanding.