Final answer:
The incorrect statement about ODR is that it's not suitable for e-commerce disputes. ODR is actually well-suited for e-commerce disputes, providing accessible and impartial dispute resolution in an efficient manner.
Step-by-step explanation:
The statement that is NOT true with respect to online dispute resolution (ODR) is: b) ODR is not suitable for e-commerce disputes. In fact, ODR is particularly suitable for resolving e-commerce disputes due to its efficiency and the nature of e-commerce transactions, which often happen online and across different jurisdictions. ODR uses technology to facilitate the resolution of disputes and can be an excellent tool in cases where traditional legal systems may be too slow or cost-prohibitive.
ODR aims to provide accessible and impartial dispute resolution, ensuring that justice is delivered in a timely manner by competent, ethical, and independent representatives, and that neutral decision makers have adequate resources and reflect the communities they serve. These attributes make ODR particularly appealing for consumer disputes and for entities operating in the digital market space where e-commerce disputes are common.