Question

How can you customize the process for normal change requests so that no approval is needed from assignment group manager when the risk is low?

A. In the "Low Risk Normal Change Policy" policy, Unselect the "Require Assignment Group Approval" check box.
B. In the "Normal Change Policy" policy, unselect the "Require Assignment Group Approval for Low Risk Changes" check box.
C. In the "Normal Change Policy" policy, deactivate the "Low Risk Manager approval" decision.
D. Modify the script include "ChangeRequestStateModel_normal" so that no approval is needed when the risk is low.

Answer 1

To customize approval settings for low risk normal change requests, access the Normal Change Policy in the change management system and adjust the setting that requires assignment group manager approval for such changes.

Step-by-step explanation:

To customize the process for normal change requests in a way that no approval is needed from the assignment group manager when the risk is low, you could look into the specific settings of your change management system. Assuming the system resembles something like ServiceNow Change Management, you could:

Go to the Normal Change Policy configuration within the change management settings.

Find the policy section relating to Low Risk changes, which can be a specific policy for low risk changes or a section within the general Normal Change Policy.

Locate the setting or checkbox that says something akin to "Require Assignment Group Approval for Low Risk Changes" or "Low Risk Manager approval".

If such an option exists, uncheck or deactivate it to ensure that low risk changes do not require the approval of the assignment group manager.

IDo not attempt to modify script includes or underlying code unless you are a developer with a clear understanding of the system, as this could have unintended consequences.