Question

What is the purpose of "time_worked" field in incident table?

A. This is a cumulative time logged by the users.
B. It stores total elapsed time since the incident was created (it only counts the elapsed time during
business working hours).
C. It stores total elapsed time since the incident was created.
D. It stores total elapsed time since the incident state changed to "In Progress".

Answer 1

The 'time_worked' field in an incident table is a cumulative log of the time that users have actively spent working on resolving the incident, the correct option is A).

Step-by-step explanation:

The time_worked field in an incident table serves an important function in IT service management and tracking.

The purpose of this field is generally option A: it is a cumulative time logged by the users who have worked on the incident.

This means the time_worked field records the total amount of time that support staff has actively spent working on resolving the incident.

It does not simply measure the elapsed time since the incident was created or reflects working hours only or the time since the state changed to "In Progress"; rather, it aggregates the time reported by users as they contribute to the resolution of the incident.