Final answer:
Users can approve changes via email without the need for a ServiceNow license. This feature allows approvals to be processed through email replies, updating the approval record in ServiceNow. B. False
Step-by-step explanation:
The statement "Users who approve changes require ServiceNow license unless they do the approval through email" is false. Users can approve changes via email without needing a ServiceNow license. ServiceNow has a feature that allows approvals to be processed through incoming email. This means that when a user receives an approval request via email, they can simply reply to that email to approve or reject the request. The system then interprets the email response and updates the approval record accordingly.
The capability to approve items via email without requiring a direct login to the ServiceNow platform can be quite beneficial, especially for stakeholders who may need to approve items but do not use the platform regularly enough to justify a full license.