Question

What is the purpose of "Search As" field in the contextual search table configuration?

A. When enabled, the agent can impersonate the user in the caller field and search for related
knowledge articles.
B. When enabled, the contextual search feature will show an additional tab that shows the related
articles that are permitted to be seen by the user defined in the "Search as" field.
C. When enabled, the agent can select which user to use when searching for related knowledge articles.
D. When enabled, the contextual search feature will show an additional tab that shows the related
articles that are permitted to be seen by the caller user.

Answer 1

The "Search As" field allows agents to specify which user's viewing permissions apply when conducting searches for knowledge articles, ensuring the search results are appropriate for the user's access level. B. When enabled, the contextual search feature will show an additional tab that shows the related

articles that are permitted to be seen by the user defined in the "Search as" field.

Step-by-step explanation:

The "Search As" field in the contextual search table configuration is a feature that allows an agent to determine which user's permissions are used when searching for related knowledge articles.

Option B accurately describes this functionality: When enabled, the contextual search feature will show an additional tab that shows the related articles that are permitted to be seen by the user defined in the "Search as" field. This means that the search results are limited to what the specified user can view based on their permissions and roles within the system, ensuring that the agent sees only those articles that the user would be able to access.